HOS Ltd is committed to keeping customer information confidential and used solely for the purpose of serving you better. We are registered in the United Kingdom having notified the Information Commissioner of our data uses under the UK Data Protection Act 1998 and will only use the information that we collect about you lawfully in accordance with the Act and this policy. We undertake the following measures to ensure a high level of privacy for our customers. When transacting with our company you are dealing with HOS Ltd. In order for us to provide the best possible level of service, we need to gather certain information. When you set up an Internet account with HOS Ltd, we will ask you for some relevant information, including: Your name Email address, Mailing address, Delivery address, Payment & Phone number(s). This information allows us to provide you with personalised services and correspond with you separately. The information you provide will be kept confidential and used to support your customer relationship with HOS Ltd. It will help us to maintain your account and alert you to new products, special offers and services, which are suited to you as they become available. Such uses may be special offers in promotional emails and on our website.
We endeavour to keep our information accurate and up to date. Once you have registered online with HOS Ltd you can check the information we store for your account by visiting our website and logging-in. Then access the "Account" link at the top of the page to display your account information. You can amend any inaccuracies through this facility. Alternatively, you can email us at firstname.lastname@example.org requesting that we update, modify or delete your account information.
We do not share personally identifiable data with any other companies except as provided in this policy or permitted by law. We may provide such aggregate statistics about our sales, traffic patterns, and related website information to trustworthy third parties, but these statistics will include no personally identifying information. In order to provide you with a service, fulfil a transaction you have requested or in connection with legal process, we may share personally identifiable data with our agents (such as credit card processing companies, credit reference agencies, outside suppliers, distributors and delivery companies), and group companies for such purpose, relevant authorities or otherwise with your permission. Where appropriate, we share user experience information or other customer level personally identifiable information with companies within our group as well as our trusted third parties, agents and business partners for the purpose of accomplishing our objectives of customer personalisation and improvement of site design and user experience.
As part of our customer service offering we provide a regular email newsletter service. This service brings to you details of monthly special offers and product promotions as well as information on new products. If you wish to subscribe to our newsletter service please send an email to email@example.com stating your request or submit your address in the box provided on our homepage. If you wish to opt-out of this service, please access the "Unsubscribe" link that is available on all promotional emails. You can subscribe again at any time by following the procedure above. If you have any questions please email our Customer Services Team at firstname.lastname@example.org
Cookies assign a unique identification to your computer and store the details on your hard drive via a facility in your web browser. The cookie does not contain any personally identifying information but does permit our website to recognize you each time you return to the HOS Ltd website. On arrival your cookie then ‘handshakes’ with our system, which identifies you and makes it faster for you to log in. If you do not want to use “cookies”, most Internet browser programs will permit you to turn them off. Should you do this, you will still be able to access our website as normal.